Our Team

Case Managers / Nurses

Case managers are registered nurses who coordinate patients’ care, and attend to nursing needs. The nurse’s primary role is to help prevent and relieve pain and other symptoms, and to educate caregivers on how to provide the best possible patient care.

The nurse makes sure that necessary medical supplies and equipment are on hand, and assists in monitoring medications. The nurse also ensures that regular communication with your physician takes place, and makes certain that the physician is aware of your status and that orders are being followed.

The hospice nurse makes every effort to anticipate your needs, and to help the patient and/or caregiver better understand the natural progression of the illness. With this information, patients and caregivers are encouraged to make their own decisions regarding care.

Nurses set up a regular visit schedule according to the specific needs of each patient. They are available to you 24 hours a day by calling 909-882-8466.

Social Workers

Facing a serious illness can be a time of tremendous pain and confusion for patients and their families and friends. Because they must deal with emotions and challenges throughout the duration of the illness, a Hospice social worker is assigned to assist. Services provided by the hospice social worker include:

– Emotional support, counseling, and guidance to the patient and their families for coping with stress related to the illness.

– Identification of community resources available to hospice patients and caregivers.

– Assisting patients and family with planning for private-hire caregivers, funeral arrangements, and other logistics.

– Offering information concerning advance directives such as Living Wills and / or durable power of attorney for health care.

Pastoral Counselor

Hospice spiritual care is founded on a high respect for the personal faith and belief of patients and caregivers. The hospice pastoral counselor is available to help patients and their families cope with the

significant spiritual issues that often arise during terminal illness. Services offered include regular pastoral care visits, being on-call and available in the event of a crisis, conducting funerals and memorial services as requested, and contacting, on your behalf, your own clergy person or minister of your denomination or faith.

The hospice pastoral counselor does not impose his or her personal belief systems, or seek to change the beliefs of others. The Pacific Hospice Pastoral Care Team has received clinical training for this specialized form of ministry, and will seek to provide the best spiritual support in a compassionate manner. Their services are available for as long as necessary following a patient’s death.

Home Health Aide

Certified home health aide services, provided under the supervision of a registered nurse, are available to patients whose primary caregivers cannot assume full patient care because of physical or emotional limitations, or when patients live alone and are unable to fully care for themselves.

The home health aide assists with the patient’s personal care, which may include bathing, hair care, shaving, skin care, linen changes, catheter care, and straightening the patient’s immediate surroundings.

Home health aides are not allowed to dispense medication.

At Pacific Hospice, home health aides are experienced certified nursing assistants who will report any changes in the condition of the patient to the appropriate Interdisciplinary Team members. The nurse schedules all Certified home health aide visits. Days and times may vary to best meet patient needs.

Volunteers

Volunteers are a vital element of hospice care. These compassionate individuals are carefully selected and well-trained team members who serve along with our professional staff. Volunteers provide numerous types of support for those coping with terminal illness, grief and loss. They are good listeners, non judgmental, adaptable, and have a strong desire to reach out with love and concern. Volunteers are available on a regular schedule or on a call-when-needed basis. For more information please call 909-882-8466, or send an email message to office@pacifichospice.org.

Bereavement

Following a terminal diagnosis, patients and families often struggle with anticipatory grief. The medical social worker and pastoral counselor are available to assist families during this emotionally difficult time, and to provide information on common aspects of anticipatory grief.

Following a hospice patient’s death, hospice continues to provide bereavement support to the grieving families. While one individual is identified as the primary contact with the family — usually thespouse or primary caregiver — all members of the family are eligible to receive bereavement services.

Bereavement services are available for as long as necessary following a patient’s death. Services include periodic mailings to provide support and education regarding grief issues, a grief support group, phone contacts, and individual visits by the medical social worker or pastoral counselor to assess bereavement coping skills and provide emotional support.

For needs that exceed the scope of hospice bereavement services, referrals can be made to other organizations and professionals within the community. Bereavement services are made available to anyone in the community in which hospice services are provided.

Physicians

Pacific Hospice can help you find a physician and other health care providers who are specially trained to meet your needs or those of a loved one. For a referral, call us at 909-882-8466, or visit the website of Anchor Medical Group.